Data Deletion Instructions

How to delete your data

You can delete your ListOps account and the data in it in either of two ways. Both lead to the same result.

1. Yourself, in the app. Sign in, open Dashboard → Account, go to Security and choose Delete account. Your account is closed immediately. You can download a copy of your data first from the same page (Download my data).
2. With a request. Use the privacy request form and choose “Delete my data”. We email a confirmation link to your address and act once you click it; we complete the request within 30 days. You can also email privacy@listops.io, and we will ask you to confirm through the form.

If you cannot sign in, use the email route and tell us the address you signed up with.

What happens next

• Immediately: your account is closed, you are signed out, and your public pages (listing microsites, seller reports, flyers) stop being served.
• After 30 days: your campaigns, listings, photos, brand kit, leads and other content are permanently deleted, and the personal details on your account (name, email, phone, license number, payout email, sign-up source) are anonymized. This includes the recipient addresses on any outreach emails you sent, invitations you sent or received, cancellation-survey answers, and any free-guide signup for your email. The delay lets us restore an account closed by mistake.
• If you want it sooner, say so in your email and we will remove your content ahead of that schedule where we can.

What we keep, and why

• Billing records are held by our payment processor, Stripe, for the period tax and financial-record laws require. We do not hold card numbers.
• Referral records stay, anonymized (the referred person’s email is removed), because commission amounts and dates are financial records. Payout references are cleared.
• Outreach consent records (the sender’s confirmation of a lawful basis) are kept for 730 days from the batch, then deleted; deleting an account deletes them straight away. Privacy-request records are kept for 3 years after completion as proof the request was handled.
• Security and audit records that may reference your account are deleted after 730 days.
• AI usage records (counts and cost, not your content) are deleted after about 400 days.
• Your email address on our do-not-contact list, if you ever unsubscribed, so that we never email you again.

If you are not a ListOps customer

If you submitted a form on an agent’s listing page, the agent receives your details and holds them in their own account. To have them removed, contact the agent shown on that page, or email privacy@listops.io and we will help route or carry out your request. If you gave us your email for our free guide, email us and we will delete it, or use the unsubscribe link in any message.

Facebook and Instagram

If you have connected a Facebook or Instagram account to ListOps, you can remove our access at any time from Facebook (Settings & privacy → Settings → Business integrations) or Instagram (Settings → Website permissions → Apps and websites). Removing the connection there revokes our access straight away. To also have us delete any data we stored from that connection, follow the steps above and include “Meta” in your request. We do not sell this data.

Questions

Email privacy@listops.io. More detail is in our Privacy Policy and GDPR & CCPA page.