Part of our Terms of Service. Questions? support@listops.io
If you are new to a paid plan and it is not right for you, email us within 7 days of your first payment and we will refund that payment in full, as long as the account has generated 3 or fewer campaigns in that time. This applies once per account.
Renewal payments are not refundable once the new period has started, so please cancel before your renewal date. If a renewal charges you by accident, contact us within 48 hours of the charge and, if you have not used the new period, we will refund it.
If a plan includes a free trial (for example, 14 days on Brokerage), you are not charged if you cancel before the trial ends. Cancel anytime in Dashboard → Billing → Manage subscription.
If you were charged twice, charged the wrong amount, or charged after a cancellation that took effect, we will correct it and refund the difference in full.
You can cancel at any time. Your plan stays active until the end of the period you paid for, and we do not refund or pro-rate the unused part of a period (monthly or annual) outside the situations above.
If a campaign fails to generate, the generation is returned to your monthly allowance automatically; no payment is involved.
Email support@listops.io from your account email address with the subject “Refund request”. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank. When a refund is issued, the account returns to the Free plan.